Refund Policy
Clear guidelines for refunds and returns at Zelthivoryth
Refund Eligibility
At Zelthivoryth, we want you to be completely satisfied with your learning experience. Our refund policy is designed to be fair and transparent while protecting the quality of our educational programs.
- Refunds are available within 14 days of initial purchase for all learning programs
- You must have completed less than 25% of the course material to be eligible
- One-on-one consultation sessions are refundable if cancelled 48 hours in advance
- Digital materials and downloadable resources remain eligible if not accessed
- Live webinar tickets can be refunded up to 24 hours before the event
Important Notice
Certificates of completion and personalized trading plans are non-refundable once delivered, as these represent completed services tailored specifically to your needs.
Refund Process
We've streamlined our refund process to make it as simple as possible. Here's exactly what happens when you request a refund:
Submit Request
Contact our support team at [email protected] with your order number and reason for refund. We'll respond within 24 hours.
Eligibility Review
Our team reviews your account activity and purchase date to confirm eligibility. This typically takes 1-2 business days.
Processing
Once approved, we initiate the refund to your original payment method. You'll receive confirmation via email.
Completion
Refunds appear in your account within 5-10 business days, depending on your bank or payment provider.
Refund Scenarios
Different situations call for different approaches. We've outlined the most common refund scenarios and how we handle each one:
| Scenario | Eligibility | Processing Time |
|---|---|---|
| Course purchased but not started | Full refund within 14 days | 3-5 business days |
| Course partially completed (under 25%) | Full refund within 14 days | 5-7 business days |
| Technical issues preventing access | Full refund regardless of time | 2-3 business days |
| Duplicate purchase | Full refund within 30 days | 1-2 business days |
| Cancelled consultation (48hrs+ notice) | Full refund or reschedule | 3-5 business days |
Payment Methods & Processing
We process refunds back to your original payment method whenever possible. Here's what to expect based on how you paid:
- Credit/Debit Cards: 5-10 business days for funds to appear in your account
- PayPal: 3-5 business days, appears as a PayPal credit
- Bank Transfers: 7-14 business days depending on your South African bank
- Digital Wallets: 2-7 business days based on your wallet provider
Please note that international payment processing may take additional time due to currency conversion and banking procedures. We'll always notify you of any delays.
Non-Refundable Items
While we strive to accommodate refund requests, certain items and services cannot be refunded once delivered:
- Personalized trading strategies and investment plans
- One-on-one consultation sessions that have already occurred
- Digital certificates and completion credentials
- Custom market analysis reports
- Access to private community groups after participation
Special Circumstances
We understand that exceptional situations arise. If you believe your circumstances warrant special consideration, please contact our support team. We review each case individually and may make exceptions at our discretion.
Partial Refunds
In some cases, we may offer partial refunds when a full refund isn't appropriate but you deserve compensation:
- Course bundles where only some components were accessed
- Technical difficulties that impacted your learning experience
- Content that didn't match the description (case-by-case basis)
- Cancelled group sessions where individual materials were provided
Partial refund amounts are calculated based on the unused portion of your purchase and the specific circumstances of your situation.
Dispute Resolution
If you're unsatisfied with our refund decision, we have a fair dispute resolution process:
Internal Review
Request a senior team member to review your case. Provide any additional information that supports your request.
Management Decision
Our management team conducts a thorough review and provides a written decision within 5 business days.
Final Resolution
If still unsatisfied, you may pursue resolution through your payment provider's dispute process or South African consumer protection channels.
Need Help with a Refund?
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM SAST. We typically respond to refund requests within 24 hours.